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Paying by direct debit 

Direct debit is our preferred, and increasingly popular, method of payment.
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Frequently Asked Questions

Q. When will the direct debit payment go out of my account? 

A. We will process the payment the day after cleaning your windows. You will then receive an email from GoCardless to confirm this. Your bank will be debited 4 working days later. 

Q. Who will see my account details?

A. We use GoCardless so we don't see any of your banking details. We only see your name, address and email address, and as per our Privacy Policy, we would never pass these details on to a third party.

Q. How do I know when my windows have been cleaned?

A. Well, traditionally we have pushed a card through the door when your windows have been cleaned, however, as the cards are single-use only and that fact that we clean over 1000 residential homes a month, this method is neither cost-effective nor environmentally friendly. Therefore, we have recently introduced a text-service system whereby we advise you when your windows will be cleaned.If you would like to be included please contact us on 07807884420

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Q. How do I set the direct debit up?

A. It's really easy! Just follow these steps: 

 

  1. Click on the "Set Up Direct Debit" button above 

  2. Fill in your details - Name, email address, billing address 

  3. Fill in your bank details - Account name, sort code, account number 

  4. Check the details and then click the "Set up this Direct Debit" button 

  5. A confirmation message will pop up

If you have any problems, or need help setting up please do not hesitate to get in touch with us. 

 

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Q. I would prefer to pay by standing order. Is that possible?

A. Yes Absolutely! Just contact Mark Hudson on 07807884420 for Rainford Window Cleaning Services bank details.

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