Fully Trained Staff

All our staff complete comprehensive training during induction, with further training provided annually. This covers all aspects of Health and Safety, including the safe use of ladders, step ladders and working at height.

Training doesn't stop there. Staff are not permitted to use ladders until they have completed practical, on-the-job training and can demonstrate that they are fully competent.
 

Health and Safety Consultation

We work with Citation, one of the UK's leading Health and Safety and HR consultancies, to ensure our working practices remain safe and compliant.

Citation provides online training for our team and helps us keep our procedures, risk assessments and method statements up to date. Their system also ensures that all staff have read and signed our Health and Safety documents and policies.

We benefit from 24/7 access to Health and Safety consultants, as well as an annual site visit to review our procedures and provide an action plan for the year ahead.
 

Regular Ladder and Step Ladder Inspections

The safety of our equipment is essential. We take the following precautions:

• All ladders are checked for defects weekly, with inspections recorded.

• Staff are trained to identify potential defects, and any damaged ladders are immediately taken out of service and replaced.

• All ladders are fitted with non-slip rubber feet, which are replaced as soon as signs of wear appear.

• We only use professional trade ladders that meet the EN131 safety standard.
   

Ladder Mitts

We fit foam ladder mitts to the top of our ladders to provide additional grip and significantly reduce the risk of slipping.

They also help protect your property by preventing scratches and damage to window sills, render and uPVC cladding.
 

Appropriate Footwear and Weatherproof Uniform

All our staff are provided with non-slip footwear and suitable uniforms to ensure they are properly equipped to work safely in different weather conditions.
 

Adverse Weather Conditions

We never work in weather conditions that could make ladder use unsafe. This is particularly important during windy conditions, when additional risks can arise.
 

Water-Fed Pole Systems

Although we specialise in traditional window cleaning, our vans are also equipped with pure water-fed pole systems. These allow us to safely clean windows that cannot be reached using ladders.

This includes:

• Windows above conservatories.

• Windows above extensions with steeply pitched roofs or delicate roof tiles.

• Third-storey windows.

This allows us to choose the safest and most suitable cleaning method for each property.